4 Unit

Credits: 4

Systems Support

SAQA ID: 48573

A qualifying learner at this level will be a well-rounded IT professional building on foundational technical skills acquired at NQF level 4, via the National Certificate in IT Technical Support or equivalent. This qualification is expanding the specialisation(s) started at NQF level 4 into the core field of networking and support, with further specialisation(s) into IT Support fields or in any other related vertical or enabled markets.

Successful learners will develop a sound foundation to:
  • Function appropriately in a change management process within a support team.
  • Demonstrate appropriate customer care in the context of IT support.
  • Demonstrate appropriate technical reporting skills.
  • Relate business problems and information technology solutions.
  • Demonstrate network support skills.
  • Demonstrate operating system support skills.
  • Demonstrate basic application support skills.
  • Understand the role of technology in the business context.
  • Demonstrate hardware support skills for server computers.
  • Use a logical methodology to troubleshoot the common types of hardware and software problems typically encountered in the day-to-day operations of a department in an organisation.
  • Demonstrate an understanding of Systems Support contextualised within a selected work area.
Fundamental 114050 Explain the principles of business and the role of information technology 5 4
Fundamental 8252 Writing business reports in Retail/Wholesale practices 5 6
Elective 114069 Administer security systems for a multi-user computer system 6 15
Elective 114062 Assemble a server computer and peripherals from modules 5 5
Elective 114049 Demonstrate an understanding of Computer Database Management Systems 5 7
Elective 114068 Maintain and repair scanning systems 5 4
Core 114072 Install and commission a local area computer network  5 9
Core 114066 Test Networked IT systems against given specifications 5 4
Fundamental 114076 Use computer technology to research a computer topic 4 3
Core 114047 Install and configure a multi-user networked operating system 5 9
Core 114053 Monitor and maintain a multi-user networked operating system  5 6
Fundamental 114051 Conduct a technical practitioners meeting 5 4
Fundamental 114055 Demonstrate an awareness of ethics and professionalism for the computer industry in South Africa 5 3
Core 114075 Design a local area computer network for a departmental office environment 5 5
Fundamental 10135 Work as a project team member 4 8
Core 114056 Describe enterprise systems management and its role in IT systems support 5 3
Fundamental 114183 Apply the principles of resolving problems for single-user and multi-user computer operating systems 5 7
Core 114052 Demonstrate appropriate customer care in the context of IT support, according to a Service Level Agreement 5 8
Core 114061 Demonstrate an understanding of Wide Area Computer Networks (WAN`s), comparing them with Local Area Networks (LAN`s) 5 5
Core 114058 Demonstrate an understanding of the concepts of Multi-User computer Operating systems 5 7
Fundamental 114059 Demonstrate an understanding of estimating a unit of work and the implications of late delivery 5 5
Core 114060 Demonstrate an understanding of local area computer networks, by installing a networked workstation 5 5
Core 114046 Demonstrate an understanding of issues affecting the management of a local area computer network (LAN) 5 4
Core 114074 Demonstrate an understanding of different computer network architectures and standards 5 5
Core 114054 Administer a local area computer network 5 7
  • Learning builds contextually on the learner’s existing frames of reference;
  • The emphasis is on whether the learner reaches the required standard or outcome and not on procedure;
  • Learners are expected to take responsibility for their own learning to reach the required outcome for each US/ Module;
  • Learners are given multiple opportunities to achieve US outcomes.
(Reasonable – Leaner responsibility for own learning)
  • Certification
  • Declaration of competence if US requirements met
  • Moderation
  • Assessment – Formative (ongoing) and Summative
  • Compilation of Portfolio of evidence (POE)
  • Ongoing Learner support
  • Practical and Work Place
  • Theory – Facilitation & Own Study time
  • Enrolment – Meet entry requirements
  • Leaner workbook
  • Presentation Slides
  • Learner Guide & Copy of all Unit Standard covered
  • Programme Evaluation Forms
  • File – to compile required POE in addition to workbook and summative Assessment
  • Summative Assessment