4 Unit

Credits: 4

Technical Support

SAQA ID: 78965

This qualification is intended to build a foundational entry into the field of Computer Sciences and Information Technology, specifically into the field of Systems Support, covering basic knowledge needed for further study in the field of Systems Support at Higher Education Levels.

The Unit Standards (US) covered in this qualification are from the registered National Certificate: Technical Support

Successful learners will develop a sound foundation to:
  • Hardware and Infrastructure Support for Office Products
  • Hardware and Infrastructure Support for Personal Computers
  • Carry out, under supervision, a small size task to demonstrate knowledge of techniques & skills needed in one or more of the following areas of majoring/specialisation:
  • Work effectively as a team member within a support team.
  • Select and use materials and equipment safely for technological purposes.
  • Demonstrate an understanding of Computer Technology Principles.
  • Demonstrate an understanding of problem-solving techniques, and how to apply them in a technical environment.
  • Demonstrate an understanding of different types of computer systems and the use of computer technology in business.
  • Data Communications and Network Support.
  • Communicate effectively with fellow IT staff & users of information systems.
Fundamental 12154 Apply comprehension skills to engage oral texts in a business environment 4 5
Fundamental 9015 Apply knowledge of statistics and probability to critically interrogate and effectively communicate findings on life related problems 4 6
Fundamental 9016 Represent analyse and calculate shape and motion in 2-and 3-dimensional space in different contexts 4 4
Fundamental 7468 Use mathematics to investigate and monitor the financial aspects of personal, business, national and international issues 4 6
Fundamental 119462 Engage in sustained oral/signed communication and evaluate spoken/signed texts 4 5
Fundamental 119469 Read/view, analyse and respond to a variety of texts 4 5
Elective 14937 Apply the principles of supporting users of local area networks 4 7
Elective 14942 Interpret and use information from texts 4 9
Fundamental 119459 Write/present/sign for a wide range of contexts 4 5
Elective 14947 Describe data communications 3 4
Elective 14953 Describe and install computer printers 4 10
Core 14944 Explain how data is stored on computers 4 7
Elective 14945 Demonstrate an understanding of computer network communication 4 2
Core 14920 Participate in groups and/or teams to recommend solutions to problems 4 3
Core 14919 Resolve computer user`s problems 4 5
Core 252210 Handle a range of customer complaints 4 4
Core 14963 Investigate the use of computer technology in an organisation 4 6
Fundamental 119457 Interpret and use information from texts 3 5
Fundamental 119467 Use language and communication in occupational learning programmes 3 5
Core 14917 Explain computer architecture concepts 4 7
Core 14938 Resolve technical computer problems 4 5
Core 14921 Describe the types of computer systems and associated hardware configurations 4 6
Fundamental 119472 Accommodate audience and context needs in oral/signed communication 3 5
Core 14926 Describe information systems departments in business organisations 4 3
Core 14908 Demonstrate an understanding of testing IT systems against given specifications 4 6
Fundamental 119465 Write/present/sign texts for a range of communicative contexts 3 5
Core 10313 Comply with service levels as set out in a Contact Centre Operation 4 10
Core 14927 Apply problem solving strategies 4 4
Core 14913 Explain the principles of computer networks 3 5
Core 114636 Demonstrate an understanding of preventative maintenance, environmental and safety issues in a computer environment  3 6
  • Learning builds contextually on the learner’s existing frames of reference;
  • The emphasis is on whether the learner reaches the required standard or outcome and not on procedure;
  • Learners are expected to take responsibility for their own learning to reach the required outcome for each US/ Module;
  • Learners are given multiple opportunities to achieve US outcomes.
(Reasonable – Leaner responsibility for own learning)
  • Certification
  • Declaration of competence if US requirements met
  • Moderation
  • Assessment – Formative (ongoing) and Summative
  • Compilation of Portfolio of evidence (POE)
  • Ongoing Learner support
  • Practical and Work Place
  • Theory – Facilitation & Own Study time
  • Enrolment – Meet entry requirements
  • Leaner workbook
  • Presentation Slides
  • Learner Guide & Copy of all Unit Standard covered
  • Programme Evaluation Forms
  • File – to compile required POE in addition to workbook and summative Assessment
  • Summative Assessment